How can we help?
Quick answers for the first steps of your journey.
How do I reserve a puppy?
Choose Contact sitter, select your puppy and a deposit or full payment, then complete the application. Choose online payment or payment at handover. The breeder reviews your request before the reservation is confirmed.
How does transport work?
Select transport when requesting a puppy. Once the breeder confirms your reservation, drivers can send quotes. Review a driver, accept one offer and choose online payment or payment on delivery. You can also choose self pickup during checkout.
Where is my verification email?
Check your inbox and spam folder. Codes expire after ten minutes; request another from the verification page if needed.
How do I cancel?
Open My offers and choose Cancel before handover or transport begins. For an eligible online payment, cancellation completes after Stripe confirms the refund. For cash payments, contact the breeder or driver to arrange the return of money.
How do I report a concern?
Open the conversation, select Report, and describe the issue. Reports appear in the administrator’s review panel.